Coroprops Australia FAQs
 Ordering, shipping, returns and xLights compatibility: the questions we get asked, answered straight.
Shipping
Dispatched from Brisbane via CouriersPlease. Fast, reliable and Australia-wide.
Returns & Refunds
Change your mind? Return it in original condition at your cost. Arrived damaged? Send us a photo within 30 days and we'll make it right.
Secure Payment
Payments processed securely through Shopify. We never see or store your card details.
Track Order
Tracking details hit your email inbox the moment your order ships.
Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible. Here's what you can do:
- Contact our customer service via email address.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed shortly after being received
How can I track my order?
How can I track my order?
You'll get a confirmation email with tracking as soon as your order ships. Tracking not arrived? Check spam first, then email us with your order number.
What if there's a problem with my order?
What if there's a problem with my order?
Email us with your order number and a photo if something's arrived damaged. We'll sort it from there. Fill in the text content and provide details in the contact us page.
I didn't receive all of my order?
I didn't receive all of my order?
Larger orders can ship in multiple parcels. Check your tracking for split shipments, and get in touch if something's still missing.
Returns & Exchange
What is your returns policy?
What is your returns policy?
If you change your mind, you can return an unused prop in its original condition. Return shipping is at your cost. If a prop arrives damaged, send us a photo and we'll sort a replacement or refund. Check our Returns & Refund page for more.
How do I initiate a return?
How do I initiate a return?
Email us with your order number and, if it's a damage claim, a photo. We'll walk you through it.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Get in touch with what you've got and what you'd like instead. We'll help where we can.
How long does it take to process my return or refund?
How long does it take to process my return or refund?
We process returns once the prop is back with us and checked. Refunds will be based on the prop condition, we may contact you for bank details.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
We dispatch from Brisbane via CouriersPlease. Metro areas can expect up to 14 business days depending on location; regional and rural areas take a little longer. You'll see a live shipping time at checkout which should give you a guideline of when to expect your order. This is provided by our courier not always perfectly accurate, don't be concerned if your order takes a few days longer than stated but if you have any concerns with your delivery, feel free to contact us.
Do you ship internationally?
Do you ship internationally?
Not at this stage. We ship Australia-wide only.
 Can I change my shipping address after placing an order?
 Can I change my shipping address after placing an order?
Contact us as soon as possible with your order number. If the order hasn't shipped, we'll update it. Once it's with the carrier, we can't redirect it.
 Can I pick up my order?
 Can I pick up my order?
Yes, from Wakerley in Brisbane. There's no set wait time: We'll contact you once your order is ready to collect with our address attached. Please do not arrive until notified of the completed order, if we have not contacted you there won't be anything for to to pickup.
Technical Questions
What are the pixel counts of the props?
What are the pixel counts of the props?
Every product page lists the prop's pixel count and dimensions down below in the description of every product, and the xModel file carries the exact layout.
Are your props compatible with xLights/xModels?
Are your props compatible with xLights/xModels?
Yes, all of them. Every prop has a downloadable xModel on its product page, built for xLights, and works with Falcon and LOR systems too. See xLights compatibility
Can I assemble light displays on my own?
Can I assemble light displays on my own?
That's the hobby. Our props arrive pixel-ready: you add your own pixels and mount them as part of your display. For deep technical guidance on pixels, power and wiring, the Australian Christmas lighting community has excellent resources to help cover any problems you may encounter on your journey.
Still Have Questions?
 If it's not covered here, ask. We'd rather answer a question before you order than after.
The Blog
Display inspiration and buying advice from people who run their own shows.
Sequencing & Compatibility
xLights: see how the props fit your setup.
Talk to Us
Question regarding one of our props? We're happy to help.
